Q: What is the minimum age requirement to check into the hotel?

A: The minimum age is 21 years old and a valid government issued photo ID is required to check-in.

Q: What is your debit/ credit card policy?

A: All rooms must be guaranteed with a valid debit/credit card and expiration date. The hotel does not accept prepaid credit cards nor cards that are not chip and pin. 

We do not charge the credit card at the time of booking. The credit card is used as a guarantee to hold the room and must be valid 48 hours prior to check-in on the cancellation cut-off date or we reserve the right to cancel the reservation. You will need to present your credit card and official government issued photo ID when establishing credit at check-in. There is a refundable $200 security/incidental charges deposit due at check-in whether using a debit/credit card or cash. Any unused portion is returned or the credit released at check-out.

48 hours prior to your arrival date, at the cancellation cut-off, we will authorize $100 which is half of the security/incidental deposit on the credit card you provided us to guarantee your reservation with.  If the credit card is declined when attempting to get an authorization code, we reserve the right to cancel the reservation and resell the room as it is no longer guaranteed. We will attempt to reach you by email and then phone if we have received no response, before canceling the room. 

The remaining $100 security deposit along with the full room, tax, and facility fee charges are due upon check-in.

Again, we do not charge the credit card and ONLY get a pre authorization code that is held against any credit limits you may have.

VERY IMPORTANT TO NOTE THAT IF YOU USE A DEBIT CARD TO GUARANTEE YOUR RESERVATION, IT REGISTERS AS A WITHDRAWAL NOT AS AN AUTHORIZATION HOLD. 

You can always pay in cash or use another credit card when you arrive, but as mentioned previously, the credit card you provided to guarantee your reservation must be valid at the cancellation cut off which is at 3:00 PM, Eastern Standard Time, 48 hours prior to your arrival date or we reserve the right to cancel the reservation.

Q: Do you have a facility fee? If so, how much is it and what’s included?

A: Yes, we charge a nightly facility fee of $7.95, totaling $9.12 with tax. This fee includes the following:

  • In room welcome snack
  • Two bottles per day of Fiji bottled water
  • All local and domestic long-distance phone calls
  • Complimentary Wi-Fi in sleeping rooms and public spaces
  • Fitness room access from 6am - 10pm by appointment only.

Q: What time is check-in and check-out?

A: Check-in time is 3:00 PM EST and check-out is 12:00 PM EST. If you arrive before 3:00 PM and your room is not ready, we are happy to store your luggage for you. Late checkouts are available upon request for a fee, based on availability.

Q: Does the hotel store luggage?

A: We store luggage before check in and day of departure only. We cannot store overnight. Each guest is able to store up to two bags on a complimentary basis. Any additional will cost $5.00 per bag.

Q: Does Artezen Hotel allow pets?

A: We only allow service animals for guests with physical handicaps/limitations.  We do not allow emotional support animals of any kind.

Q: Is the hotel a non-smoking property?

A: All guest rooms and public spaces are 100% non-smoking. There is a smoking penalty fee of $250 if it is determined there was smoking of any kind in the room or public spaces. This includes vaping as well.  

Q: What is the hotel’s cancellation policy?

A: Our cancellation policy is by 3:00 PM, Eastern Standard Time, 48 hours prior to your check-in date.  If you cancel after that time, you will be charged the first night’s room and tax and any remaining days of your reservation will be canceled.  Please hold on to any confirmation or cancellation numbers as they will need to be provided for any future claims.

If the reservation is non-refundable, no modification or cancellation will be granted.

If the reservation was made through a third-party website, cancellations must be made directly with the third party. The hotel is not authorized to cancel, and cannot provide refunds, for any third-party reservations.

If the reservation is part of a group, please refer to the group contract for specific cancellation policies.

Q: Will the hotel accept packages on my behalf?

A: Yes. We accept all packages and do not charge a fee. Please make sure your name is clearly listed on all packages sent to the hotel for identification purposes.  

Q: Is the hotel wheel-chair accessible?

A: Yes, ADA-accessible rooms are available and can be reserved by contacting the hotel directly.

Q: Is parking available?

A: We work with GMC Parking which is an indoor parking lot, 3 short blocks from the hotel and is located at 85 John Street. You would use 29 Gold Street for navigational purposes as you cannot enter on John Street. You would enter off Gold Street. We are able to get our guests a discounted price of $45 plus taxes per 24 hours. There are no in and out privileges. The garage is open 24/7.

Parking is limited and on a first come, first serve basis and you cannot reserve a parking space in advance. We have no affiliation with them but are able to get our guest’s a discounted rate.

Please let the Front Desk know you are parking at the garage before you go to pay and they will provide you a discounted parking sticker that you can affix to your claim ticket. Present your claim ticket to the cashier at the parking garage and the discounted rate will be offered when paying for and picking up your vehicle.

Q: How can I book a group stay?

A: Any bookings of 10 or more rooms over similar dates is considered a group and must be booked through the Sales Department. Group services are not available if the reservations are booked electronically or via the internet and may be canceled upon the hotel's discretion. If you are interested in booking a group or obtaining more information, please contact us at reservations@artezenhotel.com or call the hotel Monday-Friday from 9 AM-5 PM. 

Q: Do the guest rooms have minibars?

A: No

Q: Are cribs available?

A: Cribs and Pak n Plays are available at no charge.

Q: Do the guest rooms have hair dryers?

A: Yes